Counterpart · E-commerce support
Support desk
A customer needs an answer — now, not in three emails.
Handles order status, returns policy, and escalates exceptions with full context.
ResolvesExplainsEscalatesHands off
What adapts
Policies, order tools, tone, escalation rules.
Commissioned around your policies, tools, and brand voice in support.
End state
Faster answers. Cleaner escalations.
In the conversation
What a Counterpart actually does here.
01
Status
Looks up what you connect it to — or gathers what ops needs.
02
Policy
States returns and shipping without improvising.
03
Escalate
Hands exceptions to humans with the thread intact.
Commission one for e-commerce support.
Ask Morgan if this door fits — or go to pricing when you already know.